Privacy Policy

At Venota, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform to book services across beauty, health, wellness, home services, and professional service categories.

1. Information We Collect

Personal Information

When you use Venota to book services from beauty salons, dental clinics, gyms, cleaning services, or any other service category, we collect the following personal information:

• Name: To identify you and personalize your service experience
• Email Address: For account management, booking confirmations, and service communication
• Phone Number: For booking confirmations, appointment reminders, and service provider communication
• Service Preferences: Information about your preferred service types, providers, and appointment times
• Payment Information: Processed securely through third-party payment processors for prepaid bookings

Service-Specific Information

Depending on the type of service you book, we may collect additional relevant information:

Payment Data Security

We do not store your credit card details or payment information on our servers. All payment processing is handled by secure, PCI-compliant third-party payment processors. We only receive confirmation of successful transactions for all service categories.

2. How We Use Your Information

We use your personal information to facilitate bookings and communication across all service categories:

• Processing and managing bookings for beauty salons, dental clinics, gyms, cleaning services, and all other service categories
• Sending booking confirmations and service updates via WhatsApp for all appointment types
• Facilitating communication between you and service providers across all industries
• Processing payments and refunds for prepaid services
• Providing customer support for all service-related inquiries
• Improving our platform and expanding service offerings
• Ensuring platform security and preventing fraudulent bookings
• Matching you with appropriate service providers based on your needs and location

3. WhatsApp Communication

WhatsApp Business API

We use WhatsApp Business API to send you important transactional messages for all service categories including:

• Booking confirmations for all service types (beauty, health, home services, etc.)
• Appointment reminders and schedule updates
• Service provider contact information and directions
• Important service-related notifications and updates
• Cancellation confirmations and refund notifications

Consent and Opt-out

By using Venota to book any service, you consent to receive transactional WhatsApp messages related to your bookings. This consent is a condition of using our platform to ensure you receive important service updates across all categories.

You may opt-out of WhatsApp communications at any time by:

• Contacting our support team at hello@devnodes.co
• Replying "STOP" to any WhatsApp message (where supported)

4. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We share necessary booking information with service providers across all categories (beauty salons, dental clinics, cleaning services, etc.) to fulfill your appointments
• Payment Processors: Payment information is shared with secure payment processors to complete transactions for all service types
• Legal Requirements: When required by law, court order, or government regulation
• Platform Security: To protect against fraud, abuse, or security threats across all service categories

5. Cookies and Tracking

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices for any service category, please contact us: