Refund Policy

At Venota, we strive to provide a seamless booking experience across all service categories including beauty salons, dental clinics, gyms, cleaning services, wedding planning, and all other professional services. This Refund Policy outlines the terms and conditions for refunds related to prepaid bookings on our platform.

Effective Date: December 2024

Last Updated: December 2024

1. Payment Options

Venota offers flexible payment options for all service categories:

Online Prepayment

Pay securely online when booking any service - from beauty treatments to home cleaning, dental appointments to fitness sessions

Cash Payment

Pay directly to the service provider at the time of service delivery for all service categories

Note: This refund policy applies only to online prepayments made through the Venota platform for all service categories. Cash payments made directly to service providers are subject to the individual provider's refund policy.

2. Eligible Refund Scenarios

You are eligible for a full refund of your prepayment for all service categories in the following situations:

User-Initiated Cancellations

  • You cancel your booking according to the cancellation policy (applies to all services: beauty, health, home services, etc.)
  • You provide adequate notice as specified by the service provider
  • The cancellation is made through the Venota platform or by contacting our support team

Provider-Initiated Cancellations

  • The service provider cancels your booking for any reason (beauty salon, dental clinic, gym, cleaning service, etc.)
  • The service provider is unable to provide the booked service
  • The service provider fails to show up for the appointment
  • Unforeseen circumstances prevent the service provider from delivering the service

Service-Specific Scenarios

Home Services

  • Cleaning, pest control, or repair services cannot access the property
  • Weather conditions prevent gardening or exterior services
  • Equipment failure prevents appliance repair services

Health & Medical

  • Medical emergency prevents dental or therapy appointments
  • Veterinary clinic equipment malfunction
  • Health professional unavailability

3. Non-Refundable Scenarios

Refunds will NOT be provided in the following circumstances for any service category:

User No-Show

  • You fail to show up for scheduled appointments (beauty, dental, fitness, cleaning, etc.)
  • You arrive significantly late and the service provider cannot accommodate the delay
  • You are not available for home services at the scheduled time

Service Completed

  • The service has been delivered and completed as booked
  • You are dissatisfied with service quality (quality disputes should be resolved directly with the provider)
  • Services like wedding planning, travel booking, or interior design consultations have been provided

Failure to Cancel

  • You do not cancel within the specified timeframe for any service category
  • Last-minute cancellations for services requiring preparation (spa treatments, event planning, etc.)

Policy Violations

  • Booking cancelled due to violation of Venota's terms of service
  • Inappropriate behavior towards any service provider
  • Fraudulent or suspicious activity

4. Service Category Considerations

Different service categories may have specific refund considerations:

Beauty & Personal Care

Refunds available for salon, spa, and barber shop cancellations made within policy timeframes

Health Services

Medical, dental, veterinary, and therapy appointments follow standard cancellation policies with emergency exceptions

Home Services

Cleaning, pest control, gardening, and repair services may have weather or access-related refund provisions

Fitness & Wellness

Gym sessions, fitness classes, and wellness appointments follow standard booking policies

Event Planning

Wedding planning and travel services may have extended cancellation periods due to advance planning requirements

Professional Services

Interior design, packaging, and consultation services follow project-specific refund terms

5. Refund Timeline

Automatic Refunds

Processed immediately upon eligible cancellation for all service categories

Manual Refunds

Reviewed and processed within 3-5 business days for all services

Complex Cases

May take up to 7-10 business days for resolution across all service categories

6. Contact Information

For refund requests, questions, or concerns about this policy for any service category, please contact us:

Email: hello@devnodes.co

Phone: +92 320 6266032

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (PKT)

Address:
House No. 349/J-10, Ahmad Park Ahmed Park Colony,
Near Couple Marriage Club,
Multan, Punjab 60650, Pakistan

We aim to respond to all refund inquiries within 24 hours during business days for all service categories.