Terms and Conditions

Welcome to Venota. These Terms and Conditions govern your use of the Venota platform and services across all categories including beauty salons, dental clinics, gyms, cleaning services, wedding planning, travel agencies, and all other professional services. By accessing or using Venota, you agree to be bound by these Terms.

Effective Date: December 2024

Last Updated: December 2024

1. Acceptance of Terms

By accessing, browsing, or using the Venota platform (website, mobile application, or any related services) to book any service category, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

2. Description of Service

Venota is an online platform that connects users with third-party service providers across multiple industries. We provide:

  • A comprehensive marketplace for discovering and comparing service providers across all categories
  • Booking and scheduling tools for all service types
  • Communication facilitation between users and service providers
  • Payment processing for prepaid bookings across all service categories
  • Customer support and dispute resolution assistance

Service Categories Available

Beauty & Personal Care

Beauty Salons, Spas, Barber Shops

Health & Medical

Dental Clinics, Veterinary Clinics, Physiotherapy, Speech Therapy

Fitness & Wellness

Gyms, Fitness Studios, Weight Loss Clinics

Home Services

Cleaning, Pest Control, Gardening, Appliance Repair

Event & Travel

Wedding Planners, Travel Agencies

Professional Services

Interior Design, Packaging Services

Important: Venota is a booking and communication platform only. We do not provide the actual services. All services across all categories are provided by independent third-party service providers.

3. Eligibility and Account Requirements

Age Requirement

You must be at least 18 years of age to use Venota for booking any service category. By using our platform, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.

Account Registration

To book services across any category, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information for all service bookings
  • Maintain and update your account information
  • Keep your account credentials secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account across all service categories

4. User Conduct and Responsibilities

Acceptable Use

You agree to use Venota only for lawful purposes across all service categories and in accordance with these Terms. You will not:

  • Use the platform for any illegal, harmful, or abusive activities
  • Harass, threaten, or discriminate against service providers or other users in any service category
  • Provide false or misleading information when booking services
  • Attempt to circumvent our payment systems for any service type
  • Interfere with or disrupt the platform's functionality
  • Use automated systems to access or interact with the platform
  • Violate any applicable laws or regulations

Service-Specific Responsibilities

When booking services across different categories, you agree to:

General Booking Responsibilities

  • Provide accurate booking information and requirements
  • Arrive on time for scheduled appointments
  • Follow service provider policies and guidelines
  • Treat all service providers with respect and professionalism

Home Services Specific

  • Provide accurate property access information
  • Ensure safe working conditions for service providers
  • Be available during scheduled service times
  • Secure pets and valuables as needed

5. WhatsApp Communication Terms

Consent to WhatsApp Messages

By using Venota and booking any service category, you explicitly consent to receive transactional messages via WhatsApp Business API, including:

  • Booking confirmations for all service categories (beauty, health, home services, etc.)
  • Appointment reminders and updates
  • Service provider contact information and directions
  • Schedule changes or cancellations
  • Important service-related notifications

This consent is a condition of using the Venota platform for all service categories.

6. Service Provider Relationship

Independent Contractors

All service providers across all categories (beauty salons, dental clinics, cleaning services, etc.) on Venota are independent contractors. Venota does not employ service providers and is not responsible for their actions, services, or conduct.

Service Quality and Delivery

Service providers across all categories are solely responsible for:

  • The quality and delivery of their services in their respective fields
  • Maintaining appropriate licenses and certifications for their service category
  • Following health and safety regulations applicable to their industry
  • Providing services as described in their listings
  • Resolving service-related disputes with customers
  • Complying with industry-specific regulations (medical, beauty, home services, etc.)

7. Limitation of Liability

To the fullest extent permitted by law:

  • Venota acts solely as a platform connecting users with service providers across all categories
  • We are not liable for the quality, safety, or delivery of services provided by third parties in any category
  • We are not responsible for disputes between users and service providers
  • Our total liability for any claims shall not exceed the amount paid by you for the specific booking in question
  • We disclaim liability for indirect, incidental, or consequential damages across all service categories

8. Account Termination

Termination by User

You may terminate your account at any time by contacting our support team. Upon termination, you remain liable for any outstanding obligations across all service categories.

Termination by Venota

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activities, or abuse service providers in any category.

9. Contact Information

If you have any questions about these Terms for any service category, please contact us:

Address:
House No. 349/J-10, Ahmad Park Ahmed Park Colony,
Near Couple Marriage Club,
Multan, Punjab 60650, Pakistan

By using Venota for any service category, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.